Exact fare must be paid when boarding
Operators do not carry change
*Group Rate applies to 3 or more DAR qualified passengers
traveling from one origin to one destination. The fare is per person.
Reservations
Monday - Sunday………..8:00 a.m. to 5:00 p.m.
Reservations may be made up to three days in advance and on the same day.
Reservations are made on a first-come, first-served basis. To better serve the community, passengers are limited to four (4) rides per day.
To Schedule DAR Service
Call (661) 945-9445 ext. 1 between 8:00 a.m. and 5:00
p.m.
When calling for a ride, please be ready to provide the following information:
• First and last name, and identification number.
• Date when you want to travel.
•
Address at which you wish to be picked up and the desired
time.
•
Address at which you wish to be dropped off and any
appointment time you may have.
•
A return time and address of destination.
•
If you will be traveling with a guest or Personal Care
Assistant (PCA).
Note:
•
Reservations are based on availability and on first-come, first-served basis.
Other Transportation Options:
A para-transit vehicle arriving any time within the
pick-up window will wait up to 5 minutes for the passenger. It is important
to remember that vans arriving within 20 minutes after the scheduled time
are still considered on time and within the pick-up window. Should a
vehicle arrive early (more then 10 minutes early, you are not required to
board until 10 minutes before the scheduled time (at the beginning of the
pick-up window).
Companions
and Personal Care Assistants (PCA)
As a certified rider you may arrange to bring along
one (1) Personal Care Assistant at no charge. You may add additional fare-paying
companions to your trip on a space available basis. Reservations will be limited
to no more then two (2) additional passengers under the same reservation.
A Personal Care Assistant (PCA) is someone whose assistance
you must have in order to ride para-transit. As a certified rider needing
assistance, the PCA may ride with you at no charge. Your PCA and companion
may both ride with you at the same time if so desired.
Cancellations
To cancel a trip please call the cancellation line
and speak to a reservationist.
Cancellations may be left on the automated voice recorder
which is available 24 hours a day at (661) 945-9445 ext 1.
No-Shows
You will be considered a “no-show” if you
reserve a ride but do not meet the vehicle within 5 minutes of its arrival,
or if you call to cancel a trip less than one hour before the scheduled pickup
time.
If you are a “no-show” for a trip and we
are unable to contact you, any subsequent trips scheduled for the same day
will be cancelled unless we hear from you. If you “no-show” three
(3) times in one month you may be suspended. Suspension will be progressive
as follows:
•
First time - 30 day suspension and permanent loss of any subscription ride
privileges.
•
Second time - 6 month suspension.
•
Third time - 1 year suspension.
All appeals will be handled by AVTA.
