Dial-A-Ride Fares & Reservations

Fares


 
Urban Zone Rural Zone 1 Rural Zone 2
$3.00 One way $3.50 One way $6.00 One way
Group Rate Group Rate Group Rate
$1.50 One way $1.75 One way $3.00 One way
*Group Rate applies to 3 or more DAR qualified passengers traveling from one origin to one destination. The fare is per person. * Exact fare must be paid when boarding. Operators do not carry change.

Reservations

Monday - Sunday 8:00 a.m. to 5:00 p.m. Reservations may be made up to two days in advance and on the same day. Reservations are made on a first-come, first-served basis. To better serve the community, passengers are limited to three (3) rides per day.

To Schedule DAR Service
Call (661) 945-9445 ext. 1 or (855) 833-8541 between 8:00 a.m. and 5:00 p.m.

When calling for a ride, please be ready to provide the following information:
  • First and last name.
  • Identification number.
  • Date when you want to travel.
  • Address at which you wish to be picked up and the desired time.
  • Address at which you wish to be dropped off and any appointment time you may have.
  • A return time and address of destination.
  • If you will be traveling with a guest or Personal Care Assistant (PCA).
Note: Reservations are based on availability and on first-come, first-served basis.

Pick Up & Drop Off

You may expect to be picked up within a 30-minute “window” of your scheduled pickup time. You should be ready to board the vehicle at the beginning of the pick-up window.

Pick-up Window:
Dial-a-Ride Pick-up Window

A para-transit vehicle arriving any time within the pick-up window will wait up to 5 minutes for the passenger. It is important to remember that vans arriving within 20 minutes after the scheduled time are still considered on time and within the pick-up window. Should a vehicle arrive early (more than 10 minutes early, you are not required to board until 10 minutes before the scheduled time (at the beginning of the pick-up window).

Companions & Personal Care Assistants (PCA)

As a certified rider you may arrange to bring along one (1) Personal Care Assistant at no charge. You may add additional fare-paying companions to your trip on a space available basis. Reservations will be limited to no more than two (2) additional passengers under the same reservation. A Personal Care Assistant (PCA) is someone whose assistance you must have in order to ride para-transit. As a certified rider needing assistance, the PCA may ride with you at no charge. Your PCA and companion may both ride with you at the same time if so desired.

Cancellations

To cancel a trip please call the cancellation line and speak to a reservationist. Cancellations may be left on the automated voice recorder which is available 24 hours a day at (661) 945-9445 ext 1.

No-Shows

You will be considered a “no-show” if you reserve a ride but do not meet the vehicle within 5 minutes of its arrival, or if you call to cancel a trip less than one hour before the scheduled pickup time. If you are a “no-show” for a trip and we are unable to contact you, any subsequent trips scheduled for the same day will be cancelled unless we hear from you. If you “no-show” three (3) times in one month you may be suspended. Suspension will be progressive as follows:
  • First time - 30 day suspension and permanent loss of any subscription ride privileges.
  • Second time - 6 month suspension.
  • Third time - 1 year suspension.
All appeals will be handled by AVTA.