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Rules for Dial-A-Ride
To help assure a safe, comfortable ride, we ask that you respect the following courtesies when using AVTA's Dial-A-Ride service.
Transporting Packages
Because the vehicle will be shared with other passengers, riders should limit
their parcels to one armload or the equivalent of 2 grocery bags. Drivers must
adhere to a schedule and cannot assist with packages. For the safety of all
riders you may not transport explosives, acids, flammable liquids, or other
hazardous materials.
Transporting Life Support Equipment
You may bring a respirator, portable oxygen, and/or other life-support equipment
as long as it does not violate laws or rules related to public transportation.
Transporting Children
DAR certified children must pay the full fare. Children traveling as companions
must also pay full fare. DAR certified children ages14 and over may travel without
an accompanying adult only if it can be determined they would be able, if not
prevented by their disability, to use public transportation independently. Children
six (6) and under or children under sixty (60) pounds must be secured in a federally
approved child safety seat provided by an accompanying adult.
Transporting Animals
You may travel with a service animal such as a guide dog or canine companion.
You should tell the reservationists at the time of booking that you will be
traveling with a service animal. Pets and or non-service animals may not be
transported at anytime. This includes non-service animals in carriers or cages.
Passenger Assistance
AVTA DAR service provides curb-to-curb transportation. Drivers are required
to remain in the line of sight of their vehicles at all times.
Drivers are to:
• Assist in loading and unloading from vehicle and sidewalk or other safe
waiting area within 15 feet. This will include pushing wheelchairs when circumstances
require and permit.
• Secure mobility devices, air tanks, and other disability related equipment.
• Assist securing safety belts.
• Assist with securing no more then 2 pieces of luggage or one armload
of goods.
Rider Responsibilities
• Make reservations within proper time frames.
• Be ready at pick-up location and be on time.
• Call to inquire if the vehicle has not arrived by the end of the window
time.
• Call to cancel unneeded rides as soon as possible to avoid a "no-show."
• Pay the correct fare in cash or approved coupon.
• Wear seat belts at all times.
• Avoid distracting the driver or annoying other passengers with inappropriate
behavior.
• Maintain all mobility devices to manufactures specifications.
• Expect a ride share program, which means riding with others.
• Maintain acceptable standards of hygiene.
• No eating, drinking, or smoking on board.
• No riding while under the influence of alcohol or illegal drugs.
• No littering in the vehicle.
Driver Responsibilities
Drivers are to adhere to the same standards of common
courtesy and personal hygiene, as those required of the riders.
• Provide a safe trip.
• Treat riders with courtesy.
• Be uniformed with visible name tag.
• Stay within the line of sight of their vehicle.
• Upon request, assist riders when entering and leaving the vehicle.
Drivers are not permitted to:
• Enter a rider's residence or other buildings.
• Perform any personal care assistance for riders, including but not limited
to, assisting riders to dress.
• Lift or carry riders.
• Carry riders or wheelchairs up or down steps.
• Accept tips or gratuities.
• Make change for passeng