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On-Request Microtransit Ride Service

On-Request Microtransit Ride Service - Pilot Program Begins September 1, 2020

AVTA’s On-Request Microtransit Ride Service is a new pilot program offering an on-request ride service along Routes 50, 51, and 52.  The On-Request Microtransit Ride Service will connect passengers to and from the rural communities of Lake Los Angeles, Pearblossom, Littlerock, and Sun Village with the rest of AVTA’s local transit system.

Eligible pick-up locations are within one mile of bus stops along Routes 50, 51, and 52 that are located East of Ave. J and 20th East (along Route 50) and East of the South Valley Transportation Center in Palmdale at Palmdale Blvd. and 40th East (along Route 51 and all stops along Route 52). These locations are the connection centers to the rest of the AVTA local transit system.

Passengers from Lake Los Angeles, Pearblossom, Littlerock, and Sun Village requesting rides will select a destination that is:
  • At the AVTA Microtransit Connection Center in Lancaster at Ave. J and 20th East,
  • At the AVTA Microtransit Connection Center in the South Valley Transportation Center in Palmdale at Palmdale Blvd. and 40th East, or
  • Within one mile of any bus stop located East of these two “connection centers” along Routes 50, 51, or 52. 
Passengers wishing to go to Lake Los Angeles, Pearblossom, Littlerock, and Sun Village, can request a pickup from either Microtransit Connection Center, in Palmdale or Lancaster, with a destination within one mile of any bus stop located east of these two “connection centers” along Routes 50, 51, or 52.

Map of On-Request Microtransit Ride Service

Fares for AVTA’s On-Request Microtransit Ride Service are the same as AVTA’s local transit system. 
  • Full Fare One-Way Trip $1.50
  • Reduced Fare One-Way Trip $0.75
  • AVTA Senior Annual Pass holders and AVTA Veterans Pass holders may ride for free.
Exact fare must be paid when boarding. Operators do not carry change.

The On-Request Microtransit Ride Service uses a smartphone application (or app) called “AVTA Empowered Mobility App” that can be downloaded from Apple and Android app stores for free. Users of the AVTA Empowered Mobility App can book a ride from any eligible pickup location along routes 50, 51, & 52 during eligible hours. Eligible hours are Monday - Friday, 5 a.m. to 9 p.m., Saturday 6 a.m. to 9 p.m., and Sunday 7 a.m. to 9 p.m. Passengers may also call 855-833-8541 to schedule a ride by phone during eligible service hours.

When scheduling a ride by smartphone or by phone, a passenger will select a “pickup window” that works for their schedule. Using the app allows the passenger to track their ride as it approaches, view driver and vehicle information to promote security, and view the vehicle location to estimate their ETA and make certain that their arrival time meets their needs. Using the app also allows the passenger to pay with a credit card.

Pickup times are expected to be within 20 to 30 minutes, based on service demand and vehicle availability. Pickup and destination locations must be on streets that are safe and drivable.