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Dial-A-Ride Fares & Reservations

Fares


 
Urban Zone Rural Zone 1 Rural Zone 2
$3.00 One way $3.50 One way $6.00 One way
Group Rate Group Rate Group Rate
$1.50 One way $1.75 One way $3.00 One way
*Group Rate applies to 3 or more DAR qualified passengers traveling from one origin to one destination. The fare is per person. * Exact fare must be paid when boarding. Operators do not carry change.

Reservations

Monday - Sunday 8:00 a.m. to 5:00 p.m. Reservations may be made up to two days in advance and on the same day. Reservations are made on a first-come, first-served basis. To better serve the community, passengers are limited to three (3) rides per day.

To Schedule DAR Service
Call (661) 945-9445 ext. 1 or (855) 833-8541 between 8:00 a.m. and 5:00 p.m.

When calling for a ride, please be ready to provide the following information:
  • First and last name.
  • Identification number.
  • Date when you want to travel.
  • Address at which you wish to be picked up and the desired time.
  • Address at which you wish to be dropped off and any appointment time you may have.
  • A return time and address of destination.
  • If you will be traveling with a guest or Personal Care Assistant (PCA).
Note: Reservations are based on availability and on first-come, first-served basis.

Pick Up & Drop Off

When you call for a reservation, the Dial-A-Ride operator will help you select a 30-minute pickup window based on your desired pickup time. Be sure to communicate your desired arrival time and any other special request you may have. You may expect to be picked up within this 30-minute pickup window. You should be ready to board the vehicle at the beginning of the pick-up window.

A courtesy call will be placed to your phone number when your driver is 5 minutes away from arrival. This will help you make your connection and avoid “no-show” rides. A no-show occurs when the Dial-A-Ride vehicle arrives in your 30-minute window, waits for more than 5 minutes, and you do not make the connection. To avoid missed connections, please be prepared to board the vehicle prior to your selected 30-minute pick up window.  

Companions & Personal Care Assistants (PCA)

As a certified rider you may arrange to bring along one (1) Personal Care Assistant at no charge. You may add additional fare-paying companions to your trip on a space available basis. Reservations will be limited to no more than two (2) additional passengers under the same reservation. A Personal Care Assistant (PCA) is someone whose assistance you must have in order to ride paratransit. Your PCA and companion may both ride with you at the same time.

Cancellations

If you need to cancel a scheduled ride, please call toll-free 855-833-8541 at least one hour prior to your scheduled pickup time. You will be considered a no-show if you call to cancel a trip less than one hour before the scheduled pickup time. Multiple no-shows will result in the suspension of your Dial-A-Ride privileges.

No-Shows

If you are a “no-show” for a trip and we are unable to contact you, any subsequent trips scheduled for the same day will be cancelled unless we hear from you. If you “no-show” three (3) times in one month you may be suspended. Suspension will be progressive as follows:
  • First time - 30 day suspension and permanent loss of any subscription ride privileges.
  • Second time - 6 month suspension.
  • Third time - 1 year suspension.
All appeals will be handled by AVTA.