Limited English Proficiency (LEP) Plan

Patrons having a discussion while waiting for the bus to reach it's next stop.

AVTA has developed this Limited English Proficiency Plan to help identify reasonable steps for providing language assistance to persons with limited English proficiency (LEP) who wish to access services provided by AVTA. As defined in Executive Order 13166, LEP persons are those who do not speak English as their primary language and have limited ability to read, speak, write or understand English. 

This plan outlines how to identify a person who may need language assistance, the ways in which assistance may be provided, staff training that may be required and how to notify LEP persons that assistance is available.

Rider Alerts

AVTA customer service phone lines will undergo scheduled upgrades on Wednesday, September 16, 2026, which may cause temporary technical issues. We apologize for the inconvenience and appreciate your patience.
Sep 15, 2026 12:00 AM – Sep 16, 2026 11:59 PM
Starting October 2026, the AVTA lobby will no longer be open the last Saturday of the month for pass sales. the lobby will be open until 8:30pm on the last Friday of the month, and every last Friday of the month moving forward.
Aug 11, 2026 12:00 AM – Dec 31, 2026 11:59 PM
785 786 787